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Find answers in our documentation, connect with the community, or reach out directly. We're here to help you succeed.

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FAQ
Common questions and answers about QR code generation.
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Common Issues & Solutions

QR code not scanning properly

Ensure adequate error correction level (use 'H' for logos), sufficient size (minimum 300px), and good contrast between colors.

Logo not appearing in QR code

Check that logo URL is accessible, format is supported (PNG, JPEG, SVG, WebP), and size is appropriate (typically 40-60 cells).

SVG not rendering in browser

Verify SVG markup is valid. Our library generates standard-compliant SVG that works in all modern browsers and design tools.

Integration errors in React/Vue/Angular

Make sure you have installed the correct package version. Check our platform-specific documentation for proper import statements.

TypeScript type errors

Ensure you're using TypeScript 4.0+. All types are included in the package. Try updating your @types packages.

React Native rendering issues

Install react-native-svg as a peer dependency: npm i react-native-svg. For iOS, run pod install after installation.

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Can't find what you're looking for? Send us a message

Or email us directly at support@custoqr.com

Support Promise

What to Expect from Us

Clear communication, helpful answers, and a community that actually follows through.

We review every request

No tickets get ignored. Maintainers triage issues daily and loop in contributors when needed.

Transparent timelines

If a fix needs more time, we keep you updated in Discussions or Issues with clear milestones.

Quality-first guidance

We share proven implementation tips, boilerplates, and debugging checklists—not just canned replies.

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